You know what I mean?
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Speaking is the way we communicate our ideas and feelings verbally, but the act of speaking is a lot more than just voicing the words. Whether it’s a face-to-face or phone communication, speaking involves the art of searching for the right words to describe our thoughts and emphasizing those words with our nonverbal actions.
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May I ask a question?
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Questioning is an important speaking skill. We speak to deliver a message but sometimes we may want to: gather information learn something from someone find out their ideas or opinions confirm details. To be able to do these, we need to know how ask the right questions.
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| On the phone |
When we are on the phone we’re limited in how we’re presenting messages and checking our listener, so it is a good idea to spend some time planning and writing down a short note about what we want to say, before we pick up the phone. |
